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Property Management - Director


Supporting our property management business working in our CentralLondon Major Buildings team so as to:

  • Provide focused, market-leading management in accordance with client contracts
  • Take a proactive view of our client’s assets, identifying opportunities where service can be improved or added value realised
  • Ensure that the service provided is monitored and in line with client contracts and SLA’s/KPI’s
  • Instructing and directing third parties across AUM including solicitors and other professional advisers
  • Developing and maintaining a strong working relationship with individuals within our clients’ business
  • Manage client contracts
  • To actively participate in the growth of our property management business and to play a key role in business development
  • Mentor/develop junior property managers in the team to assist with their progression within the business and to enhance wider service delivery

Key deliverables 

  • Point of contact in respect of our Major Building clients
  • Lead client reporting in relation to all Landlord and Tenant matters to our clients
  • Develop and maintain strong client relationships
  • Maintaining the client database in a timely and accurate fashion in accordance with agreed procedures and timescales
  • Proactively identify opportunities where business can be generated
  • Liaise and develop working relationships with other parts of BNPPRE to maximise cross selling opportunities
  • Reporting to clients on a regular basis in accordance with clients requests both ad hoc and structured
  • Ensure delivery of service by generating effective working relationships with other members of the wider property management department
  • Provide best in class customer service to internal and external customer base
  • Maintain regular and effective communication with clients and tenants
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR 
  • Support Head of Major Buildings in all team and developmental matters

Person specification


Degree level education

Clean driving licence

Working with clients at a high level with evidence of effective service delivery

Demonstrable experience managing multi-let office buildings over 150,000 sq ft

Mobilisation experience for new build developments / refurbishments, preferably with an element of management design advice

Good knowledge and understanding of big building management trends, e.g. hospitality-led customer service, emerging technology, lifestyle and wellness initiatives/amenities, etc

Broad knowledge of commercial property gained either in Private Practice or the Corporate Sector

Ability to manage and track service charge spends and identify cost mitigation opportunities

Primary Location: GB-ENG-London Job Type: Standard / Permanent Job: FINANCIAL AND TECHNICAL EXPERTISE Education Level: Other Degrees / Certifications / Vocational, Technical or Professional Qualifications Schedule: Full-time Reference: LON1479

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London, England, London, EC2V, United Kingdom

  • Ad ID:  15143183
  • Ad Type:  Offered
  • Posted on:  03/08/2020, 02:46
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