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e-Bike Workshop Manager

  • Job Type: Permanent
  • Salary Type: Per Annum

Description

Swytch is changing the way we move. We fundamentally believe that transport shouldn't cost the Earth - so we've made it our mission to make electric transport accessible to everybody.

Since launching in 2017 we have reached over 20,000 customers, across 50 countries who have collectively ridden over 1 million miles! Since then we have raised over $1.4M to scale our operations and secured a $400K Innovate UK grant to develop a next-generation hybrid eBike system for the future of shared electric vehicles.

Founded by Engineers and cycling enthusiasts Oliver Montague and Dmitro Khroma, Swytch is a close-knit team dedicated to creating low carbon transport solutions which are fun to use and good for the planet. We’re now growing our team to keep up with the unprecedented demand for our technology, and to help us lead the electric transport revolution.

Indiegogo Campaign - https://youtu.be/RGCNW2KOtIE

The Team

The Workshop team supports content production to ensure correct bicycles are purchased and used for the correct locations, they are often involved in shoots to ensure the Swytch Kit and bikes are in full working order, and they support reviewers and influencers in their use of the Swytch Kit. In addition the Workshop team will assist the Customer Service team in trouble shooting problems and in some cases will communicate directly with customers who need advanced technical support. The team's role in the company is very important as we depend on well prepared bicycles to make content and ensure a customer’s experience is positive.

The Role

The workshop manager will be responsible for the overall running and management of our workshop. The role will report into Dmitro Khroma, CTO and Co-Founder, and will be supported by one team member, already in role. This role will cover the 4 key areas below:

R&D

Managing workshop inventory and organisation to ensure smooth running of repairs and R&D. Maintaining and repairing small tools, milling machines, 3D printers. Assisting the R&D team in building and testing new eBike development prototypes.

Technical Customer Support

You will be the expert point of contact for all escalated technical queries for our customer service team. You will use your years of experience to provide training to our video support team ensuring that our Swytchers across the world have a smooth fitting and riding experience. You will assist in creating technical written and video content for our customer support team, and step in to do frontline video calls during peak times.

Returns & Warranty

Technical management of our returns and warranty operations across our UK, USA and worldwide warehouses. You will ensure that kits are correctly diagnosed, rapidly repaired and quality tested by our repair technicians. You will do this through training, communication and setting consistent processes across the global returns team.

Video Production

Helping with video pre-production and shooting, including sourcing and building props, studio sets and Swytch bikes. You will ensure our large range of office demo bikes are maintained and ready to ride at any moment by actors, reviewers and customers.

Requirements

Core Requirements

  • Previous experience working in a workshop, preferably with bikes and eBikes
  • You will already be working in the cycle industry and have a sound technical knowledge of bikes.
  • Excellent workshop organisational skills.
  • A passion for bikes/scooters/electric mobility and a customer-centric ethos
  • Budget and financial understanding (for example sourcing cost efficiently).
  • Cytech 2 or equivalent

Bonus requirements:

  • Any of the following accreditation's would be advantageous; Bosch, Shimano, Steps or Brompton
  • Experience as a workshop manager
  • People management experience is a bonus.
  • Experience in an R&D workshop

Benefits

  • Unparalleled opportunity to develop your career rapidly through exposure to all company areas in a flat structured start-up.
  • Daily free lunch at our East London office/workshop.
  • Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews.
  • 25 days annual leave plus bank holidays.
  • An annual program of wellbeing activities.
  • Annual training budget per employee.
  • An Oculus Quest VR headset so you can join our weekly virtual socials.
  • Electric Penny Farthing Lessons.

Our team comes from a variety of backgrounds and we embrace our differences. We aim to be diverse in our people, our thinking and our innovation. We strive to create an inclusive culture, building a company and products that are making a better world for everyone. If you want to be part of the electric transport revolution, apply now.

  • Minimum Salary: £26,000
  • Maximum Salary : £35,000
  • Salary Type: Per Annum
  • Job Type: Permanent

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London, England, London, EC2V, United Kingdom

  • Ad ID:  19187519
  • Ad Type:  Offered
  • Posted on:  12/02/2021, 02:51
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