The main purpose of the role is to ensure Landlords and Tenants receive a effective, customer focused property management service during their tenancy. The key areas of the job involve: Communication: Always ensuring Landlords, Tenants, contractors and colleagues are fully abreast of actions you have taken, programmes of work and progress and recording the same to the property management system.
**Key Responsibilities**: - Day to day property maintenance issues - Planned maintenance - Invoice management and processing - Obtaining competitive quotations - Reporting to landlord and tenant - Insurance claims - Utilities - Organisation of safety certification and remedial works - Negotiation and distribution of the deposit - Comply with Employee Handbook including your Health and Safety responsibilities - Comply with all current legislation affecting the business. - Understand office income opportunities in relation to fees charged for services not included as standard - Be a good team worker - working and supporting all central services, the local office, your CRM/s and your own CPM team and providing cover for other portfolios at all times but particularly during sickness and holidays - Ensure all management systems are kept up to date and maintained - Ensure that only approved and suitable contractors are instructed - Raise work-orders for all works - Obtain risk assessments and method statements for works - Process all invoices - Delivering excellent customer service at all times - Raise supervisory fees where our terms of business allow - Achieving set KPI’s - Peer check all management visit reports
Richmond, Richmond, England, North Yorkshire, United Kingdom