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Probation Case Manager (9039)


Case Manager (Probation Service Officer/PSO) delivering Probation Services - working for Cheshire and Greater Manchester Community Rehabilitation Company This post is a Full-time (37 hours) permanent contract. The working pattern is: Monday to Friday

Job Purpose

As a Case Manager, you will proactively manage and support the rehabilitation of service users to contribute to the over-arching objective of reducing reoffending and harm across the Community Rehabilitation Company (CRC).
Case Managers ensure sentences of the Court are delivered through the CRC Interchange Operating Model, Case Managers are required to assess and manage risk of re-offending and serious harm, devise sentence plans with service users and deliver interventions

Case Managers are required to work with some of the most vulnerable, chaotic and difficult members of our communities and need to be committed to working collaboratively with those subject to Court Orders/Licence to make positive changes to improve not only their lives but the lives of those around them and as a result the lives of those who have been the victims of crime.

Case Managers will receive induction training on all aspects of their role. The CRC is committed to continuous learning and as a Case Manager you will be offered training and support to ensure you are competent in role and are able to deliver a quality service to those individuals you supervise and represent the CRC in a multi-agency setting, professionally and confidently.
• Proactively engage service users with the aim of achieving sustained rehabilitation
• Demonstrate and provide evidence of an understanding of protected characteristics and anti-discriminatory practice and work to meet the specific requirements of our service users
• Demonstrate collaborative working with colleagues; sharing practice and skills to promote a team ethos
• Develop and maintain professional relationships and form networks with other agencies/individuals to ensure there is appropriate support for service users to make positive changes to their lives and ensure change is sustained at the end of supervision
• Actively manage risk of re-offending and serious harm; recognising when risk is changing and taking appropriate action
• Comply with, and contribute to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues and stakeholders should any risk be identified
• Maintain service user records which evidence effective practice and risk management
• Ensure Orders of the Court are delivered professionally and consistently and take timely enforcement action when service users fail to comply.

Knowledge skills & experience
• GCSE's; English and Maths at grade C or equivalent
• Experience of working with individuals with challenging behaviour
• Ability to enforce standards and procedures
• Knowledge of the Criminal Justice System
• Clean driving licence/access to a vehicle for work

The role of Case Manager is challenging and will suit a person who wants to contribute to public safety and reduction in reoffending. You will need to be able to relate to people from diverse backgrounds, be highly organised and able to demonstrate the ability to work with other agencies both inside and outside the Criminal Justice System.
Applicants will need to:
• Have excellent communication skills both written and oral and be confident in working with individuals and groups.
• Commit to working their hours flexibly, balancing the needs of both the business and our service users; as such there is an expectation that this will include evening work.
• Have a strong commitment to meeting performance targets and to delivering a high-quality service.
• Demonstrate their ability to work independently but also as a valuable and pro-active member of their team
Possess good organisational skills, resilience, initiative and the ability to make full use of IT and all communications methods.

Additional Information
The post attracts 27 days annual leave (pro rata) and a pension scheme.
Closing date is 12 noon on Mon 21st September 2020.

Our Values

At Interserve, we support people and organisations to manage change - helping to create improved and better environments in places where people live and work.

Our direction and behaviours are underpinned by a set of core values:

Everyone has a voice

Everyone has a voice, so we listen and encourage openness. We value all views and opinions, we welcome discussion and we treat people as we, ourselves, would want to be treated - with respect and patience.

Take pride in what you do

Whatever the task in hand, everybody can and should take pride in a job well done - a job undertaken with care and done to the best of our abilities.

Bring better to life

We are all about believing we can do better. Asking questions, thinking differently, seeking solutions and creating ideas to support our customers and adding value.

Do the right thing

Doing the right thing means not accepting 'that will do', and not walking by when you could make a positive difference. The right thing also means the safe thing and the sustainable thing.

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