The Patient Administration OPD Booking and Call Centre is one of the first points of contact for patients and the Trust; therefore it is important that all staff portray a professional corporate image.
The post holder will be responsible for the supervision and efficient running of the Trust’s OPD Booking and Call Centre Teams. The post holder will supervise and support the Teams ensuring high quality patient experience and assisting service development to maintain this. This will include ensuring patients are managed efficiently and effectively with regards to outpatient appointments in accordance with the Trust’s Patient Access Policy and the NHS Constitution.
To improve access to information and response to enquiries for all patients, carers and staff who use the service and maintain a comprehensive and efficient OPD Booking service.
To provide a contact point for all administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the OPD Booking and Call Centre Manager.
All new staff appointed to posts at the Trust will be subject to a 6 months probationary period. This will give new staff members an opportunity to become familiar with the culture and working environment of the Trust.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Amanda Vickers, Recruitment Department on 01708 435000 ext. 3861. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
For further details / informal visits contact:
NameClaire LeighEmail [email protected] contact information
Claire Leigh, email [email protected]
Ilford, England, London, IG4, United Kingdom