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Client Services Advisor

  • Salary Type: Per hour
  • Salary: £10.15

Description

We are currently recruiting for Client Services Advisors to work for Volkswagen Financial Services; this role is a vital element in delivering service excellence and contributing to the growth and development of the Customer Operations department. You'll be working in a great team, for an iconic brand and be part of a fantastic culture.

This is a temporary role to start 1st August and is until 30th September; you will be paid £10.15ph.

Hours:

The working hours are between 0800 - 1800hrs Monday - Friday; all employees will be required to work between these hours. 4-week scheduling given in advance. Shifts can vary between those hours - 8 hours a day 35 hours a week, typical Shift times could be:
  • 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday
  • 0900 - 1700hrs Saturdays - 1 in 4 Saturdays to be worked

Candidates must be flexible to work ANY of the listed shifts given unless stated otherwise.

About the role:

Working as part of The Client Services Team you will be dedicated to providing support, guidance and effective account management to the retailer introduced Contract Hire and Finance Lease business.

Main Duties:
  • Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence.
  • Ensure clarity and understanding of a customers' requirement by providing proactive customer service, with excellent industry and product knowledge.
  • Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.
  • Account analysis and rectification using your initiative and negotiation skills
  • Accurately updating relevant systems with details of account activity.
  • Monitoring, diarising and completing daily administration tasks.
  • Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.


Skills and experience required:
  • Ability to communicate and negotiate effectively both in writing and verbally.
  • Attention to detail with a high degree of accuracy.
  • A strong team player with the ability to work under pressure and meet strict deadlines.
  • An ability to follow procedures whilst empathising with customers to resolve cases.
  • Strong customer service focus essential with a determination to resolve issues.
  • A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands.
  • Full PC Literacy essential.

if you're interested in a role representing leading automotive brands in a fantastic working environment, please send your CV for review today!
  • Salary: £10.15
  • Salary Type: Per hour

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Milton Keynes, England, Milton Keynes, MK9, United Kingdom

  • Ad ID:  14790906
  • Ad Type:  Offered
  • Posted on:  30/06/2020, 12:39
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