The Cloud/Platform Engineer is responsible for the support and engineering of the platform in support of customer and partner platforms. The role is defined by incident performance metrics, customer satisfaction results and improving the level of automation in build, upgrade and automated support activities. Key skills are customer service, windows, infrastructure and cloud engineering expertise and a desire to be a best in class engineer delivering within a DevOps environment.
Working part of a team in resolving incidents and fulfilling service requests
Proactively getting involved in supporting all customer service areas
Work with development team to resolve customer/partner development queries
Implementing changes to customer platforms while observing ITIL standards
Participate in New Product release and platform upgrade testing
Investigate incidents and source answers to various technical issues
Fulfil Service requests and implement changes according to priority level while maintaining communication with customers/partners and relevant internal teams
Take initiative in identifying and escalating issues with Team Leads or Incident Manager
Contribute to and create documentation as well as review existing documentation
Identify improvements to processes and share with management
Bachelor's degree in Information Technology and/or Computer Science; or an equivalent combination of education and experience.
Three (3) years of experience and proven success in Azure design, support and management within a large-scale organization. Proven expert knowledge of virtual application delivery technologies.
Server Administrator on Windows Server 2012 (Preferred) & General knowledge and experience in troubleshooting Microsoft & Windows Operating Systems
Attention to detail and analytical/logical problem solver
Good documentation and communication skills
Enjoys working as part of team and proactively supports team members
Experience in using and developing automation and scripting (PowerShell) to drive efficiencies