Would you enjoy impacting the digital experiences for users worldwide?Would you like to work with cutting-edge technology?Join our prestigious Professional Services teamOur Professional Services team supports some of the world's major media and video game organizations to help optimize the internet by successfully integrating their applications onto our platform. As a customer-facing team we provide exceptional support designing and building quality solutions for the internet distributed applications that the public interacts with daily.Partner with the bestAs a Senior Engagement Manager, you will focus on maximizing value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' media, performance and security strategies. Becoming an industry expert by delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.As a Senior Engagement Manager you will be responsible for:Working as a central point of contact for the customer and cross-functional teams to encourage account growthBeing a technical consultant to achieve the customer's long-term vision for high quality media and web experiencesBeing a trusted advisor and owning technical program management while maximizing Akamai's platform value for the customerCollaborating with internal teams to streamline service delivery for customers and to ensure team success and efficiencyEnsuring delivery and improvements of industry leading technical consultancy and account management to create unparalleled customer loyaltyDo what you loveTo be successful in this role you will:Have a Bachelors degree in Computing, Science, Engineering or equivalent and or relevant experienceHave experience working in account management, customer success, or consulting services in a technical environmentDemonstrate experience of delivering large technical customer projects successfully with a focus on customer retention and growthBe knowledgeable on such technologies as HTTPS, DNS, DevOps, Web Development, Web Performance, and Information Security TechnologiesDemonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiencesBe knowledgeable of online streaming, video game or gambling platformsWe are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.Working with usAt Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!