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Carrier Analyst - Logistics

  • Job Type: Permanent


At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.


We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.

We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand-new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.

We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.



Due to our continued success and growth plans, we have a fantastic opportunity for a Carrier Analyst to join our carrier & logistics team. The role is key in providing support to the carrier team as well as wider Logistics, Trading and Customer Care teams at MATCHESFASHION in all aspects of data analysis and regular reporting as well as supporting the operation through process improvements. This role has the ability to analyse, present and shape the customer proposition, providing a real opportunity to change tomorrow’s customer proposition.


  • Support the Carrier & wider business teams in making data driven decisions, ensuring the smooth day to day operations, maintaining the customer proposition.
  • Confident of data sources & analysis in order to provide regular reporting for stakeholders at all levels -
  • Evaluate carrier reporting & lead in data diagnosis, provide executive summaries & actionable insight, adding value to regular & impromptu reporting, produce regular reporting packs, using graphs, infographics & other methods to visualize and present data.
  • Support Carriers with accurate forecasting and clear articulation of daily priorities.
  • Measure & audit process and reporting compliance to ensure both remain effective.
  • Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
  • First point of contact for order queries as the End-to-End proposition owner for internal and external stakeholders, representing carriers in cross-functional meetings.
  • Identify areas of opportunity for process improvement & operational efficiency, e.g, report automation, assessing and addressing issues to identify and implement improvements toward efficient operations
  • Stakeholder management in support of Carrier Management team & reduce contacts on frequently asked questions.
  • Participate in regular meetings with other departments and carriers, with the ability to analyze data to answer key questions from stakeholders
  • Supporting the Senior Carrier Manager in Peak trading preparation, planning & execution
  • Support the implementation of new delivery related projects


  • Strong attention to detail with a strive for excellence.
  • Analytical approach to problem solving and excellent Microsoft Excel skills.
  • Capable in providing fast and accurate information.
  • Commercially driven with an appetite to drive business improvement.
  • Demonstrate experience of working in a fast-paced operational environment individually and as part of a professional team.
  • Ability to manage and coordinate changing priorities, understand 'what good looks like', and capable of planning and multi-tasking to complete assignments.
  • Demonstrate a solution focused approach to analysing challenges and issues as they arise – think "Out the Box" if a tangible benefit can be gained.
  • Ability to effectively communicate with stakeholders of all levels across the business (verbal and written), explaining complex issues and processes in a clear and concise manner.
  • Ability to develop strong working relationships with internal and external stakeholders.
  • Logistics operations exposure is desired but not essential.
  • You will have an eye for what drives business performance, investigating and communicating areas for improvement
  • All applicants must hold the right to work in the UK.



Diversity and Inclusion is a priority for MATCHESFASHION – we delight customers around the world and so it’s important that our team represents our customers.

We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable.

We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status or disability status.

  • Job Type: Permanent

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London, England, London, EC2V, United Kingdom

  • Ad ID:  19200204
  • Ad Type:  Offered
  • Posted on:  13/02/2021, 02:54
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