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Head of Relationship Management


Sharegain is looking for a head of relationship management to strengthen and deepen relationships with our fast-growing client-base. At Sharegain, we’re transforming the securities lending market. We’re building a world where every financial institution, regardless of size or resources, can benefit from lending their stocks, bonds and ETFs. The Head of RM will have a critical role in bringing this vision to life. Our clients come from a number of different verticals – from asset managers, to custodian banks, asset aggregators, private banks and financial conglomerates.

In this role, you will be responsible for:

  • Developing and implementing a strategic plan for our relationship management approach. 
  • Acting as a consultant to our clients, advising decision makers on how they can use securities lending to achieve their goals. 
  • Anticipating and resolving client issues and be the ultimate escalation point for client satisfaction. 
  • Acting as the client advocate within Sharegain. 
  • Tracking customer progress against goals and report proactively on their securities lending activity.

The successful candidate will have:

  • A customer-centric mindset and human-2-human approach. 
  • A detail-oriented approach with excellent account management, time management and problem solving skills. 
  • Experience navigating complex organisations with multiple stakeholders. 
  • Capital markets experience and a familiarity with securities lending. This is essential for this role. 
Apply for the job

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With securities lending, as with other investment activities, your capital may be at risk.

+44 (0) 20 3884 2405 [email protected] 9 Dallington St, London EC1V 0LN

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London, England, London, EC2V, United Kingdom

  • Ad ID:  15723744
  • Ad Type:  Offered
  • Posted on:  15/09/2020, 03:02
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