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Head of PAYG Base Management


- Head of PAYG Base Management (140604)

Head of PAYG Base Management ( 140604 )

Job function : Marketing and digital

Schedule : Full-time

Working pattern : Standard

Salary : Competitive with great benefits

Closing date : Sep 14, 2020, 10:59:00 PM

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

Come and work with brand that is an industry leader in the mobile world. We're looking for someone to head up our Pay As You Go customer base.

It’s an exciting and pivotal year for us and we need you will manage a P&L in the 100's of millions with a lot of autonomy, not the usual 100's of people telling you what to do.

Working with a large brand, big budgets it is vital that you develop our relationship with customers at a household level, thinking about how we get every customer to take more products and services from EE.

We need you to address enrichment, how we retain our customers, churn management as well as how we cross sell to our base. We need you to think about how we manage the base as a whole, not separate customer bases / individual products.

If you want to be a part of a vibrant and exciting brand, this is the place to do it. Your work will make a difference in supporting our growth, helping us win and retain customers by developing and driving through new initiatives, and keeping us ahead of the competition.

You'll have the following responsibilities

  • With your exceptional commercial understanding you will be able to develop and evolve strategy including policies and plans to drive PAYG top-up, Add-ons and churn
  • Using your coaching and management skills you will support, motivate, inspire and coach a large team
  • We'll ask you to manage a large complex virtual matrix stakeholder list up to CEO level
  • You will also lock down complex quarterly plans with commercial teams

You'll have the following skills & experience

  • Demonstrable experience in marketing and commercial strategy in a large business with a customer/user base
  • Proven track record in CLM or base strategy and working in an Agile environment
  • Supported and coached large teams
  • The ability to influence up to CEO level

Along with the great development and networking building opportunities you will also enjoy:

  • A target bonus of up to 15%
  • 25 days holiday + public holidays
  • Pension contributions up to 10%
  • Share save scheme
  • Access to exclusive staff products and savings

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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London, England, London, EC2V, United Kingdom

  • Ad ID:  15338500
  • Ad Type:  Offered
  • Posted on:  19/08/2020, 02:50
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