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Product Designer (Client Experience)


Onfido is the new identity standard for the internet. That means we only need an image of your ID and a selfie to prove that you’re you. In doing so, we help millions of people connect to the services they need and love more easily, speedily and safely than ever before, whether it’s renting a car or opening a bank account. Our vision is to create an open world where identity is the key to access. We've received over $200 million in funding from world-class tech investors including TPG Growth, Microsoft, Salesforce to back our vision. And we're just getting started. Picture yourself at one of the fastest-growing companies in the world, surrounded by people who challenge you, support you, and inspire you to do the best work of your career. At Onfido, we’re looking for a talented product designer to produce a thoughtfully designed, easy to use and accessible identity verification service, trusted by thousands of clients and millions of people worldwide. You’ll work with a cross-functional team to develop some of our internal and client-facing tools. You will be reporting to one of our Product Design Leads, and will collaborate closely with our amazing team of 15+ designers of all levels working from London, Lisbon and San Francisco. You’ll initially work with our Operations Tech team, helping define and redesign the internal systems our teams use to build and maintain strong relationships with our clients. These are complex interconnected systems with collaborative users, and stakeholders throughout the business. You’ll have the option to switch focus later in the year to the products our clients use day to day as part of our Client Acquisition and Experience team. Requirements
    • You have a passion for solving problems and making things simple.
    • You are organized and communicate well.
    • You can balance multiple priorities and share your ideas clearly with non-designers.
    • You are comfortable working with cross-functional teams in an agile environment.
    • You have experience with human-centered design methodologies and empathy for end-users.
    • You are striving to improve processes and the way we work together.
You will: Be the first to discover business and user needs in an emerging marketCollaborate on problems with experts in different fields ranging from AI engineers to document specialistsInform and validate your designs with user research and user testing.Deliver high-quality solutions and work with the engineering team to make them come to life.Identify success metrics and measure the impact of your work.Join workshops and critique sessions to bring forward new ideas and continuously improve our products and processes. What we believe Collaboration early and often leads to better design.Everyone should be able to use and enjoy our products. We strongly believe in the importance of inclusivity, diversity and accessibility.Note: If you are unsure whether or not you’re qualified to apply, please apply anyway. The things mentioned above are a guide, not a checklist.Benefits We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive: - A meaningful equity allocation - 25 days holiday, plus bank holidays - Pension with The People’s Pension (employer contribution 4% of base salary) - A fully stocked kitchen with unlimited breakfast, drinks, snacks and fresh fruit every day - Bupa Health Cash Plan (Level 2) - Sanctus mental health coaching - Flexible working - Payroll Giving - Volunteer days - 2 days paid time off per year, in addition to holiday allowance, to volunteer - Subsidised gym or sports, therapy, home cleaning or childcare up to £50 per month - Office massages from Urban - Nutrition advice - Free weekly yoga classes - Regular 5-a-side football matches - Dedicated learning opportunities including language classes (currently Spanish, French and English), a training budget for conferences and regular lunch and learns - Quarterly team socials and a budget for cross-team coffees and lunches - Open and transparent culture—we come together on a weekly basis for a global forum (OnFriday) where we share updates and strategic plans, and engage with each other informally over food and drink. Check out Life at Onfido via our LinkedIn Careers Page! Please note: We are now all working from home. We also have switched to a virtual recruitment process and all our Newfidos will be onboarding remotely. Stay Safe! Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know. London / Technology – Product / Full-Time

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London, England, London, SE11, United Kingdom

  • Ad ID:  14950510
  • Ad Type:  Offered
  • Posted on:  11/07/2020, 02:49
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