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Insurance Client Service Advisor


Insurance Client Service Advisor - Professional Services GroupWe’re hiring!Aon are currently recruiting for a Client Service Advisor to join our Professional Services Team based in Chelmsford.The primarily responsiblility of ths role is to manage a portfolio of established accounts, ensuring retention and satisfaction of clients. This is an office based role and is built upon excellent service and specialist product knowledge.  About AonHeadquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.The FCA’s Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviourAbout the Role Your impact as a Client Service Advisor: Attainment of individual revenue targets and deadlinesMaximize renewal and retention of existing accounts Providing support to key business partners for retention of existing accountsEnsuring timely submission of proposals to insurers, handling queries and requests on the customers’ behalfPreparation of renewal documentation including invitation, renewal schedules and clarification of claims whilst maintaining accuracy at all times.Dealing with coverage queries from client and ensure that contract certainty is achieved including insurer subjectivitiesProviding training and support to new team members.Ensuring all post sale/alteration documentation is sent in a timely manner, including invoicing and policy issuance in order to meet business and regulatory requirementsEnhancimg client experience whilst maintaining regulatory compliance Analysis of data and the ability to respond with relevant information to clients and/or third partiesBeing aware of market trends, maintaining satisfactory levels of technical competence and an understanding of the need to mitigate risk both internally and externallyAny other duties as requested by business managementResponsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.About you Your knowledge and expertise: Previous industry experience in commercial insurance is essential ideally within one of the following - Professional Indemnity, Office Insurance, Directors & Officers, Cyber LiabilityExperience on Acturis preferredEducated to A-Level standard or above (or eqivulent) desirable5 GCSE or equivalents (A-C, including Maths and English) is requiredPossess good self-management skills with the ability to work to strict targets and deadlinesAbility to engage with others and communicate and influence effectively at varying levelsAbility to prioritise workload Actively supports activities to strengthen or build relationshipsWillingness to support colleagues in all times of change and resolve challenges when encountering resistanceAbility to use a range of approaches to gain support to a desirable course of action Ability to demonstrate previous client/relationship management Commitment to excellence relative to provision of client serviceSalary and BenefitsThis role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.Our Colleague ExperienceEvery day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon applicationAffinity The Affinity team helps associations, target client groups and organisations reach their objectives by creating insurance and risk management solutions for their members, associates, franchisees, affiliates or staff. Affinity is divided into three business areas:Affinity Practices Group (APG)Small and Medium sized Enterprises (SME) Professional Services Group (PSG) The Affinity team, made up of just over 300 colleagues based in London, Chelmsford and Cardiff. 2482263

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Chelmsford, Chelmsford, England, Essex, United Kingdom

  • Ad ID:  18250776
  • Ad Type:  Offered
  • Posted on:  09/12/2020, 05:40
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