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Survey and Planning Auditor


About The Company

Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of £700m.

We're proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2019 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

About The Role

We are looking for a Survey and Planning Auditor who will be based in showroom and also travel to conducting home surveys. This role will be working on a rota basis, 5 out of 7 days and will involve evening and weekend work.

Critical purpose of role:

  • Ensure high quality plans by auditing designs in advance of delivery
  • Train and coach the design team to enable the consistent delivery of accurate orders and aesthetic plans
  • Support the design process by conducting home surveys that ensure accurate measurements are used
  • Reduce errors within the business
  • Support the contact centre team by assisting them with resolution
  • Maintain safe showrooms by completing daily, weekly and periodical Health and Safety checks

Main Responsibilities:

  • Complete detailed in store plan checks for orders and highlight any potential installation or product issues that could impact the installation process and lessen the customer experience
  • Provide feedback to Designers following a plan check, addressing errors identified
  • Audit compliance documentation uploaded from the showroom to ensure standards are being met
  • Coaching and developing the design team by reviewing orders with them to highlight areas of improvement
  • Provide training and development with the relevant Designers when errors are identified multiple times
  • Identify and report to the Showroom Manager any additional training requirements with individual Designers
  • Provide constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies
  • Review all orders prior to checking to ensure accurate measurements documented and arrange appointment for measurements to be taken if there are discrepancies
  • Visit customers property to complete home surveys and highlight any potential installation or access issues that could lessen the customer experience
  • Hosting regular team briefings to train new features in both the planner and product
  • Support error reduction by managing weekly reports highlighting potential future issues
  • Attend regular meetings with the other Auditors to offer improvement feedback and share ideas
  • Complete the daily and weekly health and safety checks within the showroom
  • Seen as the expert and go to person within the showroom and contact centre for planner and product related queries

About You

• Full driving licence is essential with the ability to drive a SGV (Special Goods Vehicle)
• Exceptional design skills and ability to use planner software
• Excellent communication skills - both written and verbal
• Knowledge of kitchen installation and legislation
• Knowledge of compliance processes

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Durham, England, County Durham, DH1, United Kingdom

  • Ad ID:  16042989
  • Ad Type:  Offered
  • Posted on:  29/09/2020, 05:30
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