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EST 1985
Serving classified ads since 1985.
Serving classified ads since 1985.
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Fixed Term - Ingenuity Advisor

Description

THG Culture: \n \nThe Hut Group is one of the fastest growing online retailers on the planet. We're an ideas-led tech company that's always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we're going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more. \n \nOur culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers - our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.\n \n Role Summary: \n \nIngenuity Customer Service Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.\n \nAs the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently. The team lives and breathes our core team values: Inventive, Original, Clever and Unique. We are an online tech platform which covers a range of websites where we provide different categories of services.\n \nSome huge brands are partnering with us and you will be there from the start. You will have the ability to manage and improve upon the client's journey, dedicated in providing the THG world class customer service standard to our large well-known brands powered by our Ingenuity platform\n \nAlong with our up and coming brands, you will get the opportunity to be involved with some of our existing sites, whether that area be Gaming, Nutrition, Grooming or even Petcare.\n \nA fantastic opportunity to grow your THG network.\n \n Requirements \n \n Duties - \n Resolving customer queries via Telephone, Email, Live Chat & Social Media channels Working to department targets Maintaining a high level of quality on each call or contact Striving for first time resolution Building customer relationships Understanding customer needs and providing suitable resolutions \n The Person - \n Confident communicator Professional and friendly telephone manner Excellent listening skills Attention to detail Flexible Punctual/ reliable Calm and patient Able to work under pressure Ability to prioritise workload \n \n Benefits \n \n Hours: Shift Patterns - 42.5 hours per week \n \n Location: Northwich, CW9 7RA \n \n Salary: Competitive + Sales Commission \n \n Staff Discounts across THG brands Discounted gym memberships for multiple locations in the local area Exciting and endless career progression prospects
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