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Debt Recovery Officer

  • Salary Type: Per Annum
  • Salary: £24,254


Salary range: £29,241 - £30,711 p.a. inc.

Contract: 18 months Fixed Term Contract
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
Great Opportunity to Make a Difference
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
The post holder will be required to recover a combination of debts including Housing Benefit Overpayments, Adult Social Care, corporate Sundry Debt and/or any debt recovery portfolio managed within the Council.
The recovery of all debts should be done in an efficient and objective manner, giving absolute attention to the financial interests of the council and anti-poverty policies.
The successful candidate is one who can work effectively in as part of a team and one that takes pride in not only their work but their team’s also.
You will need to be able to adapt your approach to one that is entirely appropriate and in keeping with our Customer Promise.
The Person
You need to possess a detailed knowledge of the Housing Benefit, Adult Social Care debt collection regulations and good practice, a broad knowledge of other related legislation including Sundry debt. You also need to have energy, be well organised, resilient and passionate in your approach, and able to work flexibly and effectively as part of a team.
Successful candidates need to be outcome focused with the ability to work across boundaries to achieve the right outcomes. Candidates need to have excellent verbal and written communication skills along with the ability to effectively use a range of IT systems and applications.
In addition, successful candidates will have the ability to work effectively with minimal supervision and take responsibility for your own workload and decisions, working on your own initiative and consistently meeting deadlines.
This is a rewarding and challenging role.
Closing Date: 27 July 2020 (23:00)
Assessment & Interview Date: To be confirmed
Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected]  Please note the information you provide will be treated fairly and confidentially.

Please note CVs will not be considered as part of your application for this position.

More Info:


  • Salary: £24,254
  • Salary Type: Per Annum

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London, England, London, SE11, United Kingdom

  • Ad ID:  15113777
  • Ad Type:  Offered
  • Posted on:  31/07/2020, 03:04
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