Our clienthas an exciting opportunity for a Senior Account Manager to join their Operations Team in Liverpool. You will join them on a full time, permanent basis and in return, you will receive a competitive salary plus benefits. They are an extraordinary technology brand looking for extraordinary people. From humble beginnings, our client has risen to become a global leader, providing state-of-the-art digital identity solutions to some of the world's most demanding workplaces. Their customers, including major organisations like airports and construction companies, expect an unparalleled level of innovation and quality from their products and services. From their employees, they expect commitment, trust, and imagination to be your driving forces. In return, you can expect to play a key role in their story and join a dynamic market leader at a crucial stage of its development. As their Senior Account Manager, you will receive the following benefits: - 24 days holidays, increasing with service- Subsidised gym memberships- Study Assistance- Life Assurance and Critical Illness Cover- Recruitment Bounty What you will do as their Senior Account Manager: - Achieve the growth objectives of each account - Drive client retention, renewals, upsells, and client satisfaction - Work closely with the Customer Operations team to drive customer satisfaction across the onboarding and servicing - Work closely with the product team and represent customer requirements to the business with a view to influencing the company product development roadmap - Work closely with the data team to drive reporting on the customer account - Manage the governance of accounts through structured quarterly meetings designed to share performance, manage issues & risks and drive innovation - Develop and maintain strategic account plans in Real Time - Manage customer activity through Salesforce.com for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues - Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight - Achieve 100% renewals of customer framework agreements and enterprise software contracts whilst also developing such agreements with clients where they do not exist. Their ideal Senior Account Manager will have: - 7+ years' experience in Customer Success and/or Account Management (SaaS experience desirable) - A dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business up to and including c-suite - Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations - A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables - Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships - Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks - Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations - Passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients - A Bachelor's Degree in an appropriate field of study or equivalent work experience - Strong analytical skills - Working knowledge and experience with contracts and contract negotiations - Working knowledge of computers and Microsoft office suite of services If you feel you have the necessary skills and experience to be successful in this Senior Account Manager role click apply' today. They'd love to hear from you!