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PA to Account Directors



Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society – and as our PA to our Account Directors you’ll ensure that we continue to deliver this incredibly important work to our client and end users.

As PA to our Account Directors you’ll provide a range of secretarial and administrative support . You’ll be the key point of contact for the Customer Service Operations, responding to requests, scheduling of contract visits and the facilitation of requests for information and support to name a few.

You’ll ensure all our corporate operating systems are up to date and manage compliance with the wider team.  You’ll support with reporting requirements and project manage as required. Other duties will include diary management, travel arrangements, meeting arrangement and agenda preparation, expenses submission and support with bid prep.

This is a home-based role, however you will be required to attend site 1-2 days per week.  Once we are back in ‘business as usual’ you will be required to be on site 3-5 days per week and maybe required to travel to our other sites (predominately Manchester and Newcastle).

What you’ll need to do the role:

If you are already an experienced PA looking for you next challenge, then we want to hear from you!Naturally discrete and diplomatic you will previous experience supporting Senior Directors who have a large operational remit. 

We are also keen to hear from those who have experience of working on a customer services contract with good understanding of the contract environment & operational drivers. Ideally you will also have knowledge & experience of company systems & tools e.g. MyHR, Salesforce, Assure etc but you must have exceptional IT skills.

We are looking for someone who is immediately available to start asap.   

Why Serco?
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 

What we offer

Salary from £25k per annum25 days annual leave plus bank holidays and the chance to buy more;Pension matched up to 6%An autonomous and supportive culture The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion  

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Get directions

Liverpool, England, Merseyside, L3, United Kingdom

  • Ad ID:  18323954
  • Ad Type:  Offered
  • Posted on:  12/12/2020, 02:58
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