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TM/WF Network Engineers - TM 2

  • Salary Type: Per Annum
  • Salary: £38,054


  - TM/WF Network Engineers - TM 2 (141289)   TM/WF Network Engineers - TM 2 (141289)   Job function  : Field Service Main location  : UK & Ireland-United Kingdom-Wiltshire-Swindon Other Locations  : UK & Ireland-United Kingdom-Hull-Hull, UK & Ireland-United Kingdom-Somerset-Yeovil, UK & Ireland-United Kingdom-Fife, UK & Ireland-United Kingdom-Cambridgeshire-Cambridge, UK & Ireland-United Kingdom-Hampshire-Basingstoke, UK & Ireland-United Kingdom-Durham-Durham, UK & Ireland-United Kingdom-Cheshire-Stockport Schedule  : Full-time Working pattern  : Standard Salary : £26,627 £27,027 Closing date  : Sep 4, 2020, 5:59:00 PM  

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation.  In addition customers are turning to new solutions often bringing together multiple communication capabilities in to a single solution.  My role is to make any technical aspects of the solution invisible to the customer ensure that their services work for them allowing them to continue to deliver for their customers and the UK as a whole.  I’m a key part of how BT differentiates from the competition through Brilliant Customer Experience.

You'll have the following responsibilities

Working in the field day-to-day, I attend customer sites to help with installations, carry out repairs or perhaps just talk through ideas and problems connected to the BT portfolio.  Although I work across a range of products I have a particular focus on our small switch portfolio and the associated elements.  I make sure customers services and solutions are set up, optimised and the customer is using them.  I respond to faults across the portfolio. I make recommendations on new solutions and may even, where appropriate, sell them to the customer.

  • Conduct simple Wi-Fi and mobile signal surveys, recommending installation locations and install access points
  • Provide deskside support to users of BT-supported laptop’s, PCs and printers to do hardware break fix support and occasional planned/scheduled rollouts, migrations or set ups
  • Install, set up, optimise and repair the BT Enterprise range of IP telephony systems and handsets, e.g., Cloud Voice or MI Cloud, or equivalent
  • Carry out simple structured cabling e.g. running additional extensions from the switch or moving extensions and NTE 
  • Set up BT Apps and services for the customer on their devices – complete actions that are readily available for customer set up but the customer may prefer the engineer to do on their behalf
  • Work on any specific customer products sets that I have been trained on, e.g. Unified Trading etc.
  • Give the customer brief tutorials on their BT services to make sure they’re getting the best from us
  • Listen to any service issues the customer may be experiencing and ensure the right service teams are dealing with them appropriately if it’s not something I can fix on site
  • Make recommendations on our other products and services (where BT product information has been provided in advance to me to aid knowledge) that could improve the customers’ business.  Where appropriate I may raise and process a lead
  • Install, set up, optimise, decommission and repair the full BT Enterprise IP Office portfolio or equivalent e.g. MiCloud
  • Installing, migrating and optimising Microsoft Office systems through Enterprise’s IT portfolio
  • Install, set up and repair BT SIP and associated CPE/gateways

You'll have the following skills & experience

  • Brilliant customer service skills and experience in dealing with Business customers
  • Great empathy and listening skills so I can have Great Conversations with our customers
  • Previous experience of logical problem solving
  • Recent relevant telecoms engineering experience required
  • Formal accreditation in one of BT Enterprise core voice technologies

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

  • Salary: £38,054
  • Salary Type: Per Annum

Get directions

Basingstoke, England, Hampshire, RG21, United Kingdom

  • Ad ID:  15438187
  • Ad Type:  Offered
  • Posted on:  30/08/2020, 03:11
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