Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
About this role
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation. In addition customers are turning to new solutions often bringing together multiple communication capabilities in to a single solution. My role is to make any technical aspects of the solution invisible to the customer ensure that their services work for them allowing them to continue to deliver for their customers and the UK as a whole. I’m a key part of how BT differentiates from the competition through Brilliant Customer Experience.
You'll have the following responsibilities
Working in the field day-to-day, I attend customer sites to help with installations, carry out repairs or perhaps just talk through ideas and problems connected to the BT portfolio. Although I work across a range of products I have a particular focus on our small switch portfolio and the associated elements. I make sure customers services and solutions are set up, optimised and the customer is using them. I respond to faults across the portfolio. I make recommendations on new solutions and may even, where appropriate, sell them to the customer.
You'll have the following skills & experience
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Basingstoke, England, Hampshire, RG21, United Kingdom