Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Making bold decisions is a big part of our history – and with creative people like you on board, we’re confident it’s going to be a big part of our future. NOW TV is our exciting internet TV that’s revolutionising the sector with a bold approach, fresh ideas and the latest technologies. NOW TV is part of Sky plc which has been an innovator, transforming the UK television landscape, we have pioneered a new age of entertainment offering unimaginable choice to viewers across the nation and as a single group we operate across seven countries in Europe. With the launch of NOW TV just over 6 years ago Sky is now a dual branded business within the PAY TV and Broadband markets. At NOW TV we believe that total entertainment satisfaction should come easy. We’re full of fun, ahead of the curve and we get our customers straight to the stuff they love. We are a seriously talented bunch too – we’ve got bags of energy and experience, and we know where we are going. We are constantly on the lookout for better ways of doing things. We work together, pushing each other to exceed expectations. It’s our mission to be like no other pay TV service out there. We are transforming the way customers consume content, with no contract and across loads of devices, including our clever NOW TV box. We are the only place you can access Sky Sports and Sky Cinema without a contract and the only place you can get some of the top pay TV channels and box sets with no strings. What you’ll do: As the Head of Product Revenue, you will deliver revenue growth through customer lifecycle software management, effective cross-sell plans and behavioural targeting models. Managing a team of circa five people, the role requires a highly collaborative individual, who is used to and comfortable with developing cross-functional virtual teams across the likes of Data Science, Trading, Finance and eCommerce. You will need to seek out opportunities to deliver comms and sales journeys across multiple customer touchpoints to increase ARPU, tenure and products per customer. Your team will scope out new capability and technologies required to support scale and you will need to devise an operating model that efficiently leverages the (cross-functional) multi-faceted expertise that’s required to execute on these. – Develop effective cross-sell plans and offers for key segments across the customer lifecycle – Manage a software budget to deliver targeted offers with the objective of driving incremental sales and product attach – Ensure the entire business understand the customer lifetime value and their respective role in delivering the initiatives that will change customer behaviour In accordance to a customer value matrix – Alongside our Data Science teams, conduct propensity modelling and create decisioning engines to seek the optimal time to affect customer behaviour within their lifecycle, (offer strength, seasonality, etc) – Identify ways to present cross-sell content and develop sales journey to make it incredibly easy for the customer to buy at all relevant touchpoints, regardless of device – You will be responsible for delivering on the Product subs targets, flagging anything adverse to plan and if relevant, introducing initiatives to close any gap – You will work with Strategy & Proposition to deliver long-term and strategic changes to support products per customer and ARPU, including contracts, tiering, bundles, etc – Seek further opportunities across the business, including building and support ‘sales through service’ What you’ll bring: – You are educated to degree level and have experience working for an online or retail business – Excellent communication skills, both written and oral – You have excellent management skills and are an experienced people manager – You have superb commercial acumen and a dab hand at developing business cases and segmented pricing models (preferably for a recurring subscription prop) – Highly skilled at planning and prioritisation – You are data driven and draw insights to constantly optimise – Collaboration is intrinsically a part of how you work – You are a self-starter with strong bias for action Team Overview: The Customer Value department in NOW TV was created just over a year ago, as part of a strategic move from what was previously a predominant focus on customer acquisition, to more of a profit maximising approach that seeks to identify, grow and retain customers based on highly targeted segmentation strategies. In the past year we have had stellar success, introducing transformational retention and monetisation strategies, resulting in double-digit YoY improvement. But we still have a long way to go to complete our ambitions and develop a highly automated customer lifetime programme. This newly created role of Head of Product Revenue will build on the excellent work created by the team thus far and continue to define, shape and deliver new revenue strategies. The rewards: There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: – Access to free NOWTV, for streaming all your favourite shows – A generous pension package – Private healthcare – Discounted mobile and broadband Where you’ll work: Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There’s also plenty of parking, bike shelters and showers. On campus you’ll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.