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Head of Member and Brand Experiences


As a member of our brand, sales and marketing leadership team, you’ll report to a co-founder. You’ll be responsible for managing our Member and Brand experiences.  You’ll be our pace setter for Pure Planet's feel, sound, touch and look in all the digital experiences our Members have when they engage with our brand.  You’ll be an inspiring, trusted leader: you’ll manage the growing team that looks after delivering our digital propositions and creates the brand experiences our Members’ have when they use our app, website and through our Member communications. You’ll manage a team of UX/UI specialists and be responsible for researching, designing and delivering our propositions.  You’ll make sure our web site and app are exceptional; their content crisp; and that they’re fully optimised for search. You’ll also lead our Salesforce Marketing Cloud communication experts, ensuring every Member journey and communication is crystal clear and compelling. You’ll be an astute planner, an operational stalwart – comfortable with precision and the interconnected detail of multiple and regulated systems (CRM, Billing, content management and others) as well as the fluidity of the big strategic picture. We’re a small and rapidly growing business, so it’s important you can be hands on, too, a digital doer, able to deliver on time, time after time. You’ll take responsibility for departmental planning and delivery, ensuring all our sales and marketing team areas are aligned with our agile, sprint deliveries.  You’ll also work across the company with our Member services, technology and development, regulatory and senior management teams to deliver compelling energy products and services for our Members.  This is you You’ll be joining Pure Planet at an early stage; many exciting developments are planned.   You’ll have: a thorough knowledge and experience of UX/UI design, website and content management and Salesforce Marketing Cloud a successful track record of leading teams in a consumer-facing organisation a deep appreciation of the power of brands, in particular in a for-purpose context a strong commercial acumen examples of successfully delivering user experiences for new products or services a flexible, dynamic and diplomatic approach the ability to suggest and deliver exciting new enhancements for our Members and for new audiences working familiarity with design and project management tools good market acumen, understand energy, householders and what appeals to consumers energy industry experience is desirable, but not essential You’ll be passionate about Pure Planet’s sustainable purpose, be able to work confidently, collaboratively and be self-motivated.  This is us We’re Pure Planet, the modern, digital energy supplier. We’re a market-disrupting, consumer-focused, award-winning, digital, renewable energy company. Our electricity is 100% renewable, and our gas is 100% carbon offset. We’re the best company to work for in the South West and the second best smaller company in the whole country to work for (Sunday Times/Best Companies 2020). Join us. We’re powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible. If you want to make a difference in the world, our company is for you. We’re sustainable, built around the need for change, and to protect our environment. Pure Planet uses smart technology and a shared community to deliver a unique service to our Members. As a renewable energy supplier to British householders, we operate in a rapidly-changing and highly competitive market. We’re committed to saving our Members money, offer them exciting new energy carbon-cutting technologies, and helping them live more sustainably. Together, we’re smart, sustainable and shared. The Benefits Contributory ethical pension scheme  Private medical insurance  Health cash plan  Electronic stand up desks throughout the office  Dog-friendly workplace  Free breakfast and fruit  Life assurance  Unlimited holiday  Cycle to work scheme  Electric car scheme  Season ticket loan  Carbon offset commute to work  Social events  Discounted shopping benefits  Opportunity to influence our proposition and shape our company  Working with the rest of the lovely team at Pure Planet Due to COVID19 we all currently work from home and are planning to do so until it is safe to return to the office. Depending on how government guidelines change over the coming months, this role can either be worked from home or the office or a mixture of both.  We celebrate diversity and know that it's critical for our success at Pure Planet. We work hard to make sure we're inclusive. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We encourage applications from all socio-economic backgrounds. So, if you are great at what you do and share our values, we want to hear from you. If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help. We review CV's as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoid missing out on this role.

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Bath, Bath, England, Bath and North East Somerset, United Kingdom

  • Ad ID:  17400822
  • Ad Type:  Offered
  • Posted on:  29/11/2020, 05:35
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