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Social Media Advisor


Location: Borehamwood Hours: 37.5 hours per week  over 5 day (Monday - Sunday) Working evening hours and weekends. The Social Customer Service Team is dedicated to providing world class customer service via digital channels to our millions of consumers across the UK.  An opportunity has arisen to join the Social Customer Service Team as a Social Media Advisor. The successful individual will be the voice of Just Eat across various social media channels including Facebook, Twitter and Instagram. As a result, we are looking for individuals who are passionate about customer service, social media and possess strong written English. Providing real time customer service across Facebook, Twitter, Youtube and multiple Review sites. Responding to comments posted on the Just Eat Facebook page.  Engaging the social community on the Just Eat Social pages. Identifying Just Eat service related discussion on Social Media channels and providing an appropriate response. Monitoring and posting competitions/campaigns run on Social Media Channels.  Approving and replying to comments left on Just Eat YouTube videos. Replying to reviews and comments left about Just Eat on Trustpilot, Reviewcentre and blogs. Assisting with responding to comments for marketing campaigns and promotions Liaising with marketing team regarding customer communications.  Handling all customer related queries offline via email. Required skills and experience Experience within a customer service focused position. Proven experience of using social media sites including Facebook and Twitter or Blog posts in a working environment. Knowledge and understanding of online communities Understanding of the Just Eat brand and tone of voice. Fantastic consumer-oriented communication skills.  Excellent standard of written English Great problem solving and decision making skills  Can work well under pressure Just Eat is an equal opportunity employer and values a diverse and inclusive workplace.  All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here. Just Eat is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at [email protected] for assistance.Full time

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Borehamwood, England, WD6, United Kingdom

  • Ad ID:  18830340
  • Ad Type:  Offered
  • Posted on:  15/01/2021, 03:17
  • Ad views:  1
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