Job Role: Property Transfer and Consents Administrator Location: New Milton Job Sector: Finance Contract: Fixed Term Contract Hours: 35 per week As a Property Transfer and Consents Administrator you will contribute to our vision of being the UKs favourite property manager by: Coordinating legal transactions for our customers who might be selling their property or transferring ownership. Maintaining records and assisting customers with enquiries relating to transfers, consents and sales. Working collaboratively to support our customers and colleagues across the wider business. This role reports to a Property Transfer or Consents Team Leader. About You Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills. Able to work to deadlines as part a team, whilst problem solving with a positive attitude. Attention to detail is important in conjunction with excellent spelling, punctuation and grammar. Able to work at pace using a computer without it affecting your accuracy. Be keen to learn new processes and happy to ask for support when needed. Multitasking does not phase you and you can adapt your task list each to match the business’ needs. Have an enthusiasm for learning the technicalities and details of processes Be Customer Centric and passionate about being able to effectively support customers with queries and complaints. Main Responsibilities Communicate with customers over the telephone and via email. Use Microsoft Office proficiently, particularly Word, Outlook and Excel. Use multiple database systems to update records. Ensure that all requirements are obtained in full before moving a case onto the next stage. Complete tasks in order of priority to meet the needs and requirements of our customers. Work effectively as part of a team in person or using technology Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives. Have a clear understanding of, and work towards achieving the Department’s KPIs. With training, learn to prepare documents as part of the conveyancing process. Collate and dispatch Property Management Information Packs. Our Values Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner. Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times. Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service. Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
New Milton, England, Hampshire, BH25, United Kingdom