Reservation Manager
Description✓Hotel Reservations Manager
✓Our client are seeking another colleague to join them as a
✓Hotel Reservations Manager
✓They are seeking an enthusiastic and organised Hotel Reservations Manager to oversee all aspects of our hotel's booking process.
✓The ideal candidate will possess exceptional customer service skills, be detail-oriented, and capable of managing a high volume of reservations efficiently
✓In addition to handling reservations, the Hotel Reservations Manager will also be responsible for meeting and greeting clients, maintaining a positive atmosphere, and providing support in the bar and restaurant areas when necessary.
✓This is an excellent opportunity to join a small but hardworking team in a rewarding and vibrant hospitality environment.
✓Responsibilities:
✓* Manage and maintain all hotel reservations for our all rooms throughout the year.
✓* Handle a high volume of booking requests promptly and accurately, ensuring all customer requirements are met.
✓* Maintain an organised and up-to-date reservation system, including entering new reservations, making modifications, and cancellations.
✓* Communicate effectively with guests, providing them with relevant information about their reservations and addressing any concerns or special requests.
✓* Welcome guests upon arrival, ensuring a warm and friendly atmosphere while providing exceptional customer service.
✓* Assist in the bar and restaurant areas during busy periods, including bartending and waitressing as needed.
✓* Collaborate with the housekeeping team to ensure timely preparation and allocation of rooms for incoming guests.
✓* Coordinate with other departments to ensure smooth operations and guest satisfaction.
✓* Stay up-to-date with hotel policies, rates, and promotions to provide accurate information to guests.
✓* Handle customer complaints or issues professionally and promptly, aiming for satisfactory resolutions.
✓* Implement strategies to maximize room occupancy and revenue, including upselling and cross-selling opportunities.
✓* Conduct regular reports on reservations, occupancy rates, and revenue performance.
✓* Foster a positive work environment by supporting and rewarding team members.
✓Qualifications:
✓* Previous experience in hotel reservations management or a similar role is highly desirable.
✓* Excellent organisational skills and the ability to multitask effectively in a fast-paced environment.
✓* Strong customer service and communication skills, with a friendly and welcoming demeanor.
✓* Detail-oriented with a focus on accuracy and problem-solving.
✓* Ability to remain calm and composed under pressure.
✓* Flexibility to work in various areas of the hotel, including the bar and restaurant.
✓* Knowledge of reservation systems and software, such as property management systems [PMS], is a plus.
✓* Proficient computer skills, including experience with spreadsheets and word processing software.
✓* A positive attitude, strong work ethic, and a willingness to go the extra mile.
✓* Ability to work well within a small team and collaborate with others effectively.
✓We offer competitive compensation, including benefits and opportunities for growth and development
✓If you are passionate about hospitality, dedicated to customer service excellence, and thrive in a dynamic environment, we would love to hear from you.
✓To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.
✓Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually
✓If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful
✓We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact Show more →
✓Our client are seeking another colleague to join them as a
✓Hotel Reservations Manager
✓They are seeking an enthusiastic and organised Hotel Reservations Manager to oversee all aspects of our hotel's booking process.
✓The ideal candidate will possess exceptional customer service skills, be detail-oriented, and capable of managing a high volume of reservations efficiently
✓In addition to handling reservations, the Hotel Reservations Manager will also be responsible for meeting and greeting clients, maintaining a positive atmosphere, and providing support in the bar and restaurant areas when necessary.
✓This is an excellent opportunity to join a small but hardworking team in a rewarding and vibrant hospitality environment.
✓Responsibilities:
✓* Manage and maintain all hotel reservations for our all rooms throughout the year.
✓* Handle a high volume of booking requests promptly and accurately, ensuring all customer requirements are met.
✓* Maintain an organised and up-to-date reservation system, including entering new reservations, making modifications, and cancellations.
✓* Communicate effectively with guests, providing them with relevant information about their reservations and addressing any concerns or special requests.
✓* Welcome guests upon arrival, ensuring a warm and friendly atmosphere while providing exceptional customer service.
✓* Assist in the bar and restaurant areas during busy periods, including bartending and waitressing as needed.
✓* Collaborate with the housekeeping team to ensure timely preparation and allocation of rooms for incoming guests.
✓* Coordinate with other departments to ensure smooth operations and guest satisfaction.
✓* Stay up-to-date with hotel policies, rates, and promotions to provide accurate information to guests.
✓* Handle customer complaints or issues professionally and promptly, aiming for satisfactory resolutions.
✓* Implement strategies to maximize room occupancy and revenue, including upselling and cross-selling opportunities.
✓* Conduct regular reports on reservations, occupancy rates, and revenue performance.
✓* Foster a positive work environment by supporting and rewarding team members.
✓Qualifications:
✓* Previous experience in hotel reservations management or a similar role is highly desirable.
✓* Excellent organisational skills and the ability to multitask effectively in a fast-paced environment.
✓* Strong customer service and communication skills, with a friendly and welcoming demeanor.
✓* Detail-oriented with a focus on accuracy and problem-solving.
✓* Ability to remain calm and composed under pressure.
✓* Flexibility to work in various areas of the hotel, including the bar and restaurant.
✓* Knowledge of reservation systems and software, such as property management systems [PMS], is a plus.
✓* Proficient computer skills, including experience with spreadsheets and word processing software.
✓* A positive attitude, strong work ethic, and a willingness to go the extra mile.
✓* Ability to work well within a small team and collaborate with others effectively.
✓We offer competitive compensation, including benefits and opportunities for growth and development
✓If you are passionate about hospitality, dedicated to customer service excellence, and thrive in a dynamic environment, we would love to hear from you.
✓To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.
✓Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually
✓If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful
✓We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact Show more →
Features
- ✓parking profit share see job spec