Assistant Manager
Description✓Assistant Manager
✓£27000 plus bonus and tronc [£10000 a year]
✓The Company
✓A real hospitality company, priding itself on the quality food and liquid, they make all the food on-site
✓With a very well known, and highly respected, owner the passion for true hospitality run through the veins of this company
✓Very established, with recent investment they are expanding through 2023! A huge focus on product and people, this cannot be over stated
✓They have massive plans, and a proven track record of developing from within.
✓Role Overview
✓You will support closely the General Manager in the effective running of the site
✓You will ensure the
✓smooth running of shifts and the implementation, development and ongoing improvement of standards
✓and profitability
✓The role involves delivering a first class experience to our guests through driving
✓standards and acting as a role model for your team
✓What is important that as a manager you will embody the brand standards, with a warm and positive attitude.
✓What you will be be doing
✓* Assist the General Manager in maximising sales opportunities within the business, delivering
✓agreed sales targets and work to gain a full understanding of the P&L
✓* Manage allocated areas of the P&L whilst ensuring it does not detract from the guest or
✓employee experience
✓* Constantly monitor quality and consistency of performance during service in all areas of the site,
✓through attention to detail, observation, interaction and communication with our employees and guests
✓* Support and implement objectives and development plans set by the General Manager for team
✓members, in order to continue people development and increase staff retention
✓* Recruit, induct and train FOH employees, coaching and inspiring the individual to reach their
✓full potential, ensuring their training is signed off and reviewed through 1:1's and appraisals.
✓* Be customer focused, ensuring a management presence on the floor at all times and anticipating
✓customers' needs to ensure their expectations are exceeded by proactively developing relationships
✓with guests, ensuring that the positive attitude extends from the behaviour of staff towards customers
✓at all times
✓* Ensure inspirational pre-shift team meetings are carried out on every shift and that staff are motivated
✓and clear on shift requirements/responsibilities as a result
✓* Identify and resolve any issues proactively on shift, both staff and customer related, ensuring that any
✓customer complaint is handled in a manner which fits our standards
✓* Ensure the bar and brasserie operation consistently meets the required high standard before, during
✓and after service
✓Communicate through planned management meetings and shift briefs as well as on
✓shift coaching
✓* Create a strong rapport with BOH team to ensure customer needs are met
✓* Work with the Management Team to ensure that the restaurant is safe and operating within the legal
✓and company requirements
✓About you
✓To be truly happy and successful in this role you will :
✓Have a very real and genuine passion for everything hospitality
✓Have experience in managing teams of around 20+
✓Have experience in operations with revenue in excess of 30k.
✓Be a real people person who measures their success on the people around them
✓Get a real buzz about service and exceeding guests expectations
✓Have a desire to build a career in a company that is a shining light in the industry
✓Does this sound like you?
✓Or if you know anyone - ask about our ref schemes Show more →
✓£27000 plus bonus and tronc [£10000 a year]
✓The Company
✓A real hospitality company, priding itself on the quality food and liquid, they make all the food on-site
✓With a very well known, and highly respected, owner the passion for true hospitality run through the veins of this company
✓Very established, with recent investment they are expanding through 2023! A huge focus on product and people, this cannot be over stated
✓They have massive plans, and a proven track record of developing from within.
✓Role Overview
✓You will support closely the General Manager in the effective running of the site
✓You will ensure the
✓smooth running of shifts and the implementation, development and ongoing improvement of standards
✓and profitability
✓The role involves delivering a first class experience to our guests through driving
✓standards and acting as a role model for your team
✓What is important that as a manager you will embody the brand standards, with a warm and positive attitude.
✓What you will be be doing
✓* Assist the General Manager in maximising sales opportunities within the business, delivering
✓agreed sales targets and work to gain a full understanding of the P&L
✓* Manage allocated areas of the P&L whilst ensuring it does not detract from the guest or
✓employee experience
✓* Constantly monitor quality and consistency of performance during service in all areas of the site,
✓through attention to detail, observation, interaction and communication with our employees and guests
✓* Support and implement objectives and development plans set by the General Manager for team
✓members, in order to continue people development and increase staff retention
✓* Recruit, induct and train FOH employees, coaching and inspiring the individual to reach their
✓full potential, ensuring their training is signed off and reviewed through 1:1's and appraisals.
✓* Be customer focused, ensuring a management presence on the floor at all times and anticipating
✓customers' needs to ensure their expectations are exceeded by proactively developing relationships
✓with guests, ensuring that the positive attitude extends from the behaviour of staff towards customers
✓at all times
✓* Ensure inspirational pre-shift team meetings are carried out on every shift and that staff are motivated
✓and clear on shift requirements/responsibilities as a result
✓* Identify and resolve any issues proactively on shift, both staff and customer related, ensuring that any
✓customer complaint is handled in a manner which fits our standards
✓* Ensure the bar and brasserie operation consistently meets the required high standard before, during
✓and after service
✓Communicate through planned management meetings and shift briefs as well as on
✓shift coaching
✓* Create a strong rapport with BOH team to ensure customer needs are met
✓* Work with the Management Team to ensure that the restaurant is safe and operating within the legal
✓and company requirements
✓About you
✓To be truly happy and successful in this role you will :
✓Have a very real and genuine passion for everything hospitality
✓Have experience in managing teams of around 20+
✓Have experience in operations with revenue in excess of 30k.
✓Be a real people person who measures their success on the people around them
✓Get a real buzz about service and exceeding guests expectations
✓Have a desire to build a career in a company that is a shining light in the industry
✓Does this sound like you?
✓Or if you know anyone - ask about our ref schemes Show more →