Office and Administration
MASSIMO DUTTI GUILDFORD SUPERVISOR
DEPARTMENT MANAGER / GENERAL MANAGER
To assist and support the General Manager or Department Manager in the running of a store or a department in line with Company objectives and ensuring Company standards. To supervise the shop floor and coordinate employees activity.
Stock Management and Sales
â¢To manage daily replenishment and complete orders within a deadline in line with the sales, the needs of the department and the product information provided by the Company
â¢To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
â¢To communicate with the Department Manager / General Manager, Product Manager, Regional Manager and / or Commercial Director as when required (feedback about new lines, product requests and future arrivals)
â¢To drive sales to improve store performance and to support the GM/DM to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L
â¢Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom
â¢To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately
Delivery and Stock Organization
â¢To manage the complete delivery process and react to unexpected circumstances when appropriate
â¢To allocate new lines in the shop floor and manage replenishment and to brief the team on new lines and locations
â¢To organize overstock as per Company policies
â¢To manage delivery productivity in line with Company targets
â¢To understand how to use the Stock Management System (Casio) for all product transfers and deliveries and to meet deadlines
â¢To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales.
â¢To guarantee visual merchandising standards and to properly maintain fixtures and décor
â¢To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the Company. To follow all minimums of customer service consistently setting standards to the team
â¢To solve any customer issues as they arise. To manage conflict and refer to the senior management team when necessary
â¢To offer add-on sales (i.e.: gift cards, accessories, alterations, etc)
â¢To understand and enforce the return policy
EXPERIENCE AND QUALIFICATIONS:
â¢Good knowledge of the Company, the brand and the store they are applying for
â¢Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)
â¢Passion for fashion, market, competitors and trend awareness
â¢Knows how to drive sales and can provide examples
â¢Has lead a stable and consistent career
â¢Good team management experience
SKILLS AND ATTITUDES:
â¢Forward planning skills
â¢Numerate and Articulate
â¢Strong organisational and time management skills
â¢Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
â¢Flexibility and problem solving ability
â¢Has initiative to identify problems and opportunities to be proactive
â¢Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
â¢Excellent communication (both verbal and written) and interpersonal skills
â¢Takes ownership of self-development
â¢Self-motivated and ability to motivate others
â¢Tenacious and resilient
â¢Ability to lead by example, motivate and develop employees
â¢Ability to work autonomously and as part of a team
This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process . It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.
STORE MANAGER, GUILDFORD, MASSIMO DUTTI, THE UNITED KINGDOM
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