Hotel and Catering
IT Support Analyst
Working alongside the site management team, you will be self-motivated with excellent interpersonal and analytical skills to help drive efficiency and leverage value from new and existing IT investments.
Projects / Business Engagement:
â¢Work alongside the business to develop business processes and workflows to support core IT applications. Identify shortfalls in existing "as is" processes and agree roadmap for re-engineering.
â¢Develop user support material such as Standard Operating Procedures.
â¢Design, update and execute reports including ad hoc requirements.
â¢Assists with data mining / analysis while maintaining data integrity through data merge/purge/append process.
ERP Development / Business Support:
â¢Participation in the development and implementation of new and revised business processes to support the ERP system.
â¢Development of a training program and training of staff to include appropriate standard operating procedures.
â¢Analyse business processes, recommending best practices.
â¢Day-to-day support of ERP users.
â¢Monitoring of ERP process flows to ensure the efficient use of the system in line with agreed procedures and the timely completion of transactions.
â¢Investigation and analysis of functional difficulties.
â¢Documenting and logging of support calls with the ERP vendor.
â¢Implementation and maintenance of security controls.
â¢Coordination between site and IT group wide functions to maintain best practice.
â¢Participation in local IT user groups.
â¢Support ad hoq tasks and projects where necessary.
â¢Development of local disaster recovery procedures and participation in centralised procedures.
â¢Hands on support to cover 'business as usual' end user support such as providing file access to resources and attending basic PC related issues.
Required knowledge, skills and abilities:
â¢Knowledge and experience of supporting, developing and implementing ERP systems - in particular Infor M3 would be advantageous.
â¢Educated to a degree level preferable or proven / relevant IT experience required.
â¢Analytical ability to comprehend and understand process issues. Ability to quickly draw conclusions and solve problems.
â¢Familiarity with manufacturing system processes.
â¢Experience of using formal methodologies for business analysis - wireframes, agile development.
â¢Strong change management experience within a diverse, fast moving environment;
â¢Track record of building successful relationships with business management through effective communication.
This is a unique opportunity for someone who is keen on furthering their own skills as well as progressing their career with a recognised company. Fantastic perks and my client is looking to hire as soon as possible.
Apply for this role today to avoid missing out on this brilliant opportunity.
Washington Frank is the global leader in niche Epicor/Infor recruitment, advertising more Epicor Consultant jobs than any other agency. By specializing solely in placing candidates in Epicor Consultant roles I have built relationships with most of the key employers and have an unrivalled understanding of where the best opportunities lie to suit YOU.
Due to the nature of this role you MUST be able to live and work in the UK by holding either a valid UK visa or be eligible to do so by other qualifying means as my client is unable to sponsor any work permits.
To discuss this opportunity in more details please send your CV to [Click Here to Email Your CV] or call +44 (0)203 826 6768 in complete confidence
Washington Frank International LTD is acting as an Employment Agency in relation to this vacancy.
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